Welcome to Zelqoriastyle. These Terms and Conditions govern your access to our website and purchases made through it. By browsing our website, placing an order or purchasing our products, you agree to these Terms and Conditions.
Zelqoriastyle operates within Australia and supplies products to Australian delivery addresses only. These Terms should be read together with our Privacy Policy and other policies published on our website.
Nothing in these Terms excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded under applicable Australian law.
Our products, transactions and these Terms are governed by applicable Australian laws, including the Competition and Consumer Act 2010 (Cth) and Schedule 2, the Australian Consumer Law (ACL).
Consumer guarantees under the ACL apply where legally relevant, including guarantees concerning acceptable quality, fitness for disclosed purposes, correspondence with descriptions and other statutory requirements. These rights exist independently of our voluntary policies.
We also conduct our website operations with regard to the Privacy Act 1988 (Cth), Australian Privacy Principles and Spam Act 2003 (Cth), where applicable.
We aim to provide clear and accurate product descriptions, images, sizing information, availability and other relevant details. Colours and appearances may vary slightly depending on device displays, lighting and photography.
Customers should review product information and sizing guidance before ordering. Product availability may change without notice. We do not intend product descriptions, advertisements or website content to create misleading representations.
Placing an order constitutes an offer to purchase the selected products subject to these Terms. An order is accepted when Zelqoriastyle confirms or processes it for fulfilment.
We may decline or cancel an order where a product is unavailable, order information is materially incorrect, fraudulent activity is reasonably suspected, delivery cannot be completed, or another legitimate operational or legal reason applies. If cancellation is necessary, we will communicate this where reasonably practicable.
Customers are responsible for providing accurate contact and delivery information.
Zelqoriastyle operates using Cash on Delivery (COD). Customers pay for their order upon delivery using the payment method available through the delivery process.
Prices displayed on our website apply to orders subject to any clearly disclosed conditions. Customers will not be charged undisclosed restocking or return collection fees under the return arrangements described below.
Zelqoriastyle currently delivers within Australia only. Shipping is provided free of charge.
Our standard total delivery timeline is approximately 3 to 4 business days. This consists of approximately 1 business day for order processing and shipping, followed by approximately 2 to 3 business days for transit.
Business days exclude weekends and applicable public holidays. Delivery estimates may occasionally be affected by circumstances outside our reasonable control, including courier disruptions, severe weather, incorrect delivery details or other logistical events. We will endeavour to communicate material delays where appropriate.
Zelqoriastyle provides a 30-day return period for products delivered damaged or incorrectly. The 30-day period begins on the date the order is delivered.
Our voluntary return policy does not provide returns solely because a customer changes their mind, selects an unsuitable size, no longer wants the product or prefers another item.
However, this policy does not limit any rights or remedies available under the Australian Consumer Law. Where statutory consumer guarantees apply, customers may be entitled to remedies beyond this voluntary 30-day period where required by law.
To request assistance, contact style@zelqoriastyle.com with relevant order information and details of the issue.
Eligible returned products will be collected from the customer’s doorstep without a collection fee. Zelqoriastyle does not charge a restocking fee for eligible returns.
After collection, we allow approximately 24 hours to inspect the returned item and assess the reported issue.
Where inspection confirms that the product was delivered damaged or incorrectly, we will approve an exchange where suitable stock is available. If an appropriate replacement is unavailable, we will approve a refund. Remedies required by the Australian Consumer Law remain available irrespective of these voluntary procedures.
Where a refund is approved, Zelqoriastyle processes the refund by bank transfer following the 24-hour inspection period.
Once processed, funds may take up to 7 business days to appear in the customer’s nominated bank account. Actual timing depends on the customer’s banking provider and processing arrangements.
Customers must provide accurate bank details when reasonably required for an approved refund. Zelqoriastyle is not responsible for delays caused by inaccurate information supplied by the customer or banking processing periods outside our reasonable control.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature and seriousness of a product failure, customers may have rights to repair, replacement, refund, compensation or another remedy prescribed by law.
Nothing in our returns, refunds, delivery or other policies is intended to replace or restrict those statutory rights.
Website text, branding, graphics, photographs, designs and other content owned by Zelqoriastyle are protected by applicable intellectual property laws. Content may not be copied, reproduced, distributed or commercially exploited without permission, except where permitted by law.
To the extent permitted by law, Zelqoriastyle is not responsible for losses arising from website interruptions, circumstances beyond reasonable control or misuse of products. Nothing in this section limits liability or remedies that cannot legally be excluded.
We may update these Terms when our operations, policies or legal obligations change. Revised Terms will be published with an updated effective date.
For questions regarding orders, deliveries, returns, refunds or these Terms and Conditions, contact Zelqoriastyle at style@zelqoriastyle.com. We encourage customers to review these Terms before ordering and retain relevant order information for future enquiries.
Company Name: Zelqoriastyle
Official Mail: style@zelqoriastyle.com
Working Hours: Monday to Friday, 9AM to 5PM AEST
