At Zelqoriastyle, we want customers to understand clearly how returns, exchanges and refunds are handled. This Return and Refund Policy explains eligibility requirements, applicable timeframes, collection arrangements, inspections and refund procedures for purchases made through our website.
This Policy applies to orders delivered within Australia and should be read alongside our Terms and Conditions and Privacy Policy. By purchasing from Zelqoriastyle, you acknowledge the procedures described below, subject always to your rights under applicable Australian law.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Depending on the circumstances, customers may have statutory rights where goods are faulty, unsafe, unacceptable in quality, unfit for a disclosed purpose, materially different from their description or otherwise fail to satisfy applicable consumer guarantees.
Nothing in this Policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where statutory rights provide a remedy beyond our voluntary return arrangements, those statutory rights continue to apply.
Zelqoriastyle provides a 30-day voluntary return period for eligible products. The return period begins on the date your order is delivered to the nominated delivery address.
Under this voluntary policy, returns are accepted where:
Customers should contact us at style@zelqoriastyle.com within the applicable return period and provide their order details, contact information and a clear explanation of the issue. We may reasonably request photographs or other information to assist with assessing and arranging the return.
Zelqoriastyle does not provide returns or refunds where a customer simply changes their mind about a purchase.
This includes situations where a customer no longer wants the item, changes their preference, selects an unsuitable size or colour, or decides that the product is not suitable for personal reasons where no consumer guarantee has been breached.
This change-of-mind position does not affect rights available under the Australian Consumer Law.
Where a return qualifies under our voluntary policy, Zelqoriastyle will arrange collection of the product from the customer’s doorstep.
Customers will not be charged a return collection fee for an eligible damaged or incorrect product. We also do not impose a restocking fee on eligible returns.
Customers should make the item reasonably available for collection and follow any practical return instructions provided by our customer support team.
After the returned item has been collected and received for assessment, Zelqoriastyle allows approximately 24 hours to inspect its condition and verify the reported issue.
We will assess whether the product was delivered damaged or incorrectly and determine the appropriate remedy under this Policy, subject to applicable consumer rights.
Customers may be contacted if additional information is reasonably required to complete the assessment.
Where inspection confirms an eligible issue, we may approve an exchange if a suitable replacement product is available.
We will arrange the replacement after approval and communicate relevant information regarding fulfilment where appropriate.
If the applicable replacement is unavailable, Zelqoriastyle will approve a refund rather than requiring the customer to accept an alternative product. Nothing in this process limits remedies available under the Australian Consumer Law.
Where a refund is approved, Zelqoriastyle will process the refund through bank transfer after completion of the 24-hour inspection process.
Customers may be required to provide accurate banking information so that the approved refund can be transferred correctly.
After Zelqoriastyle processes the bank transfer, it may take up to 7 business days for the funds to appear in the customer’s nominated account. Actual processing times can vary depending on the customer’s banking provider. Zelqoriastyle does not control external banking processing periods.
Eligible returns involving damaged or incorrect products are collected without charge. Zelqoriastyle does not charge customers restocking fees or doorstep collection fees for these eligible returns.
Where Australian Consumer Law requires Zelqoriastyle to bear particular return costs or provide another remedy, we will comply with those statutory obligations.
For return, exchange or refund enquiries, contact Zelqoriastyle at style@zelqoriastyle.com. Please provide relevant order details and information about the product issue so we can review your request efficiently.
We may update this Policy when our procedures or legal obligations change. Any revised version will be published on our website with an updated effective date.
Company Name: Zelqoriastyle
Official Mail: style@zelqoriastyle.com
Working Hours: Monday to Friday, 9AM to 5PM AEST
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