Introduction
This Shipping Policy explains how Zelqoriastyle processes, dispatches and delivers orders placed through our website. We currently sell and deliver products within Australia only. By placing an order with Zelqoriastyle, you acknowledge the delivery arrangements described in this Policy, subject to rights available under Australian law.
This Policy should be read together with our Terms and Conditions, Return and Refund Policy and Privacy Policy. If any provision conflicts with a right that cannot lawfully be excluded, the applicable statutory right will prevail.
Delivery Area
Zelqoriastyle currently accepts orders for delivery to valid addresses within Australia only. We do not offer international shipping.
Customers must provide an accurate delivery address and contact details. Incorrect or incomplete information may cause delays. We may contact customers to clarify apparent address issues before dispatch.
Shipping Charges
Standard shipping is free for orders delivered within Australia. Customers are not charged a standard shipping fee at checkout or upon delivery.
Zelqoriastyle operates using Cash on Delivery, as explained in our Terms and Conditions. Product prices and applicable payment information are disclosed before purchase.
Order Processing and Shipping
Our total standard delivery timeline is approximately 3 to 4 business days.
Approximately 1 business day is required to process and ship an order. Once dispatched, approximately 2 to 3 additional business days are required for transit to the nominated Australian delivery address.
Business days exclude Saturdays, Sundays and applicable public holidays. Orders received outside ordinary processing periods may begin processing on the following business day.
Delivery Estimates
The 3 to 4 business day timeframe is an estimated standard delivery period rather than a guarantee that every order will arrive within that period.
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, courier interruptions, transport disruptions, public holidays, incorrect delivery information, access difficulties or other logistical events.
Where Zelqoriastyle becomes aware of a material delay, we will take reasonable steps to inform the customer.
Australian Consumer Law
Our shipping practices are subject to applicable Australian law, including the Competition and Consumer Act 2010 (Cth) and Schedule 2, the Australian Consumer Law.
The Australian Consumer Law contains protections relating to consumer transactions, consumer guarantees, misleading or deceptive conduct and false or misleading representations. Nothing in this Shipping Policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded.
Zelqoriastyle aims to ensure shipping information accurately reflects our current operating arrangements.
Delivery and Order Receipt
Customers should ensure that the nominated delivery location is accessible and that the Cash on Delivery requirements can be completed when delivery occurs.
Once an order arrives, customers should check that the delivered product corresponds with their order and inspect it for visible damage. If an incorrect or damaged product has been delivered, customers should contact style@zelqoriastyle.com and follow our Return and Refund Policy.
Our voluntary 30-day return period for damaged or incorrect products begins on the date of delivery. Statutory rights under the Australian Consumer Law remain unaffected.
Delayed or Undelivered Orders
If an order has not arrived within the expected timeframe, customers may contact style@zelqoriastyle.com with their relevant order information.
We will review available delivery information and, where appropriate, work with the delivery provider to investigate the status of the shipment. Any remedy required under applicable Australian consumer law will remain available.
Customers should contact us promptly about incorrectly completed or missing deliveries.
Shipping Information Accuracy
Zelqoriastyle aims to ensure that delivery areas, shipping charges and estimated delivery timeframes displayed across our website accurately reflect our current fulfilment arrangements. Where shipping information changes, we will update the relevant website information accordingly.
Changes to This Policy
Zelqoriastyle may update this Shipping Policy when delivery arrangements, operational practices or legal requirements change. Any revised version will be published on our website with an updated effective date.
